Privacy Policy
Plusnet Technologies Ltd Mobile App
Effective Date: [14-02-2026]
1. Introduction
Plusnet Technologies Ltd (“Plusnet”, “we”, “our”, or “us”) is an Internet Service Provider (ISP). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Plusnet Technologies Ltd Mobile App (the “App”).
The App is designed exclusively for clients subscribed to our internet services to help them manage their accounts and services.
2. Information We Collect
2.1 Personal Information
- Full name
- Phone number
- Email address
- National ID or passport number (if required for service registration)
- Physical address
- Account number
- Billing information
2.2 Account & Service Information
- Subscription details
- Payment history
- Service usage information
- Device information (limited to app functionality and security)
- IP address (for security and service management purposes)
3. How We Use Your Information
We use your information strictly to:
- Manage your internet service account
- Process payments and generate invoices
- Provide customer support
- Send service notifications (billing alerts, maintenance notices, service updates)
- Improve the functionality and security of our App
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
4. Data Sharing
We may share your information only:
- With authorized employees and technical support teams
- With payment service providers for processing transactions
- When required by law, court order, or government authority
- To protect the rights, property, or safety of Plusnet Technologies Ltd or our clients
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. While we strive to protect your data, no system can guarantee absolute security.
6. Data Retention
We retain your information only for as long as you remain an active subscriber, as required for billing and service management, or as required by law and regulatory authorities.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of data where legally permissible
- Object to certain processing activities
- Withdraw consent where applicable
8. Children’s Privacy
Our services are intended for individuals who are legally eligible to enter into service agreements. We do not knowingly collect personal data from children without parental or guardian consent.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and within the App.
10. Contact Us
Plusnet Technologies Ltd
Email: [info@plusnetltd.net]
Phone: [+254729 070 060]
Address: [Kamwangi, Ufanisi Hse, 1st Flr Rm1]